Effective Date: November 15th, 2022
Iwgservices.ca is owned and operated by IWG Corporate Services. IWG Corporate Services is the data controller and can be contacted at:
250 420 3339
Landmark #3 #620 - 1632 Dickson Ave Kelowna, BC V1Y 7T2
- The personal data we will collect.
- Use of collected data.
- Who has access to the data collected.
- The rights of Site users; and
- The Site’s cookie policies.
For users in the European union, we adhere to the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
Since January 1, 2004, all Canadian organizations engaged in commercial activities have been required to comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the Canadian Standards Association Model Code for the Protection of Personal Information incorporated by reference into PIPEDA.
By using our Site, users agree that they consent to:
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent anytime. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by a termination contract via the Contact Protection Officer.
Legal Basis for Processing:
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal basis to collect and process the data of users in the EU:
- Users have provided their consent to the processing of their data for one or more specific purposes;
- Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the personal data necessary to perform a contract the consequences are as follows: Purchase is not complete;
- Processing of user personal data is necessary for us to comply with a legal obligation. If a user does not provide the personal data necessary for us to perform a legal obligation the consequences are as follows: Purchase is not complete; and
- Processing of user personal data is necessary to a task carried out in the public interest or in the exercise of our official authority.
Personal Data We Collect:
Data Collected Automatically:
When you visit our site, we may collect and store the following information.
- IP Address
- Clicked links
- Page navigation
We use your IP address to help diagnose problems with our server and to administer our website by (1) identifying which parts of our site are most heavily used (2) to tailor site content to user needs and (3) to generate aggregate statistical reports. We do not link IP addresses to anything personally identifiable. This means that user sessions will be tracked, but the users will remain anonymous.
Data Collected in a non-automatic way:
- First and last name
- Date of birth
- Email Address
- Phone number
- Payment information
This data may be collected using the following methods:
- E-commerce store
- Complete order Form
How we use personal data:
The data we collect automatically is used for these purposes:
- Statistics & Analytics
We use various tools and platforms called “Google Analytics” “Sprout Analytics” “Zoho” and “Wix” to collect information about use of this site. Google Analytics et al, collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics et al, only to improve our website. Google Analytics et al, collects only the IP address assigned to your browser on the date of your visit, instead of your name or other identifying information. We do not combine the information collected through the use of Google Analytics et al, with any personally identifiable information.
The data we collect when the user performs certain functions is used for these purposes:
- Statistics & Analytics
- Email lists
- Online purchases – Processing payment for product
Who we share personal data with:
We will not sell or share your data with third parties, except in the following cases:
- If the law requires it.
- If it is required for any legal proceeding.
- To prove and protect our legal rights; and
- To buyers or potential buyers of this company if we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How long we store personal data:
User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for a longer period of time.
How we protect your personal data:
IWG Corporate Services uses various safeguards to ensure that your personal information is protected against loss, theft, misuse, unauthorized access, disclosure, copying or alteration. These include: the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach in this agreement results in the employee’s termination.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains a risk of harm. The Internet as a whole can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as A User:
Under the GDPR, you have the following rights:
- Right to be informed;
- Right of access;
- Right to rectification;
- Right to erasure;
- Right to restrict processing;
- Right to data portability; and
- Right to object.
We do not knowingly collect or use personal data from children under the age of 16 years of age. If we learn that we have collected data from a child under the age of 16, the data will be deleted immediately. If a child under the age of 16 has provided us with personal data, their parent or guardian may contact our data protection officer.
How to Access, Modify, Delete or Challenge the Data Collected:
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our data protection officer here:
Name of Executive
Suite #620, 1632 Dickson Ave
Kelowna, BC V1Y 7T2
Do Not Track Notice:
Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We respond to browser- initiated DNT signals. If we receive a DNT signal that indicates a user does not want to be tracked, we will not track that user.
How to Opt-Out of Data Collection, Use or Disclosure:
In addition to the method(s) described in the “How to Access, Modify, Delete or Challenge the Data Collected” section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:
- You can opt- out of email campaigns and any future use of your personal data by clicking “unsubscribe” at the bottom of the email.
A cookie is a small file, stored on a user's hard drive by a website. The purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
- Functional Cookies
Used to remember the selections you make on your Site so that selections are saved for the next visit;
- Analytical Cookies
Allow us to improve the design & functionality of our Site by collecting data on how you access our Site, for example, data on the content you access, how long you stay on our Site, etc.; and
- Targeting Cookies
Collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you.
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the “Contract Information” section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner, you may contact the supervisory authority listed below.
If any complaint or inquiry is not handled to your complete satisfaction, you may contact:
Privacy Commissioner of Canada
112 Kent Street
Toll Free: 1.800.282.1376